We have (I mean had) one real TiVo in our house. Even though we call all of our DVRs TiVo. We love the DVR and have had the TiVo for over 5 years. The kids started complaining about the box freezing a couple weeks ago (this is not the same box referenced in
this post from Diana). Over the weekend the kids said they could not get the TV to work downstairs. I thought that maybe they had filled the TiVo with junk. I went downstairs to look at it and there was a lot of junk. I cleaned everything off and it still did not work. I now had to call DirecTV. I went through almost an hour of troubleshooting and the person did not know what the problem was. I had three options (I will list them the way I was told them):
- Pay $80 to have someone come out. I might get charged a lot more, but the guy would get it working before he left. (Cost: At least $80)
- Sign up for the $6 a month collection plan and then the service person at my house would be free, I would just have to pay any "extra" costs. (Cost: At least $72)
- Get a new TiVo (actually a Dish DVR) to replace the old TiVo. (Cost: Free, just pay shipping and handling).
Because I am out of contract DirecTV used this opportunity to sign me up for a one year contract to get a free DVR from them. I plan on staying with DirecTV for a while so this is not a problem.
I got the new DVR today, but I was putting together furniture tonight (and Chloe's soccer practice) so I did not get it hooked up. Prepare for me to write some witty story about my DVR setup experience. Also, I have pictures from Chloe's soccer practice to post and pictures of the furniture as I get it built (posts will go up Wednesday afternoon/late evening).
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